Kixeye enlists players to provide customer support for Battle Pirates

Kixeye enlists players to provide customer support for Battle Pirates

Kixeye launched its Battle Pirates strategy game on Facebook seven years ago, but the game still has a loyal following of 100,000 players. The audience isn’t big enough to serve with Kixeye’s own internal technical support team, but the San Francisco company came up with a novel resource to get the job done: the players […]